How to view Admin Reports

• Activity report

  This report tracks the number of payer logins via the web and via telephone within a specified date range.

• Aging Report

  The Aging report summarizes all the bills on the system. It categorizes the bills by how long they are past due.

• Audit Report

  This report audits activity by Administrators and CSRs. This currently includes logins, logouts, timeouts, on-behalf payments, and changes made to the biller configuration.

• Call Status Report

  This report provides details for all IVR (automated phone) payments.

• Card Expiration Report

  The Card Expiration Report contains a list of all Cards that have an expiration date in the Month selected.

• Enrollment Report

  Billers who have enrollment enabled can view an Enrollment Report. This report shows all payers who are currently enrolled in DirectBiller and have set up AutoPay or recurring payments.

• Message Report

  The Message Report contains a log of all messages that are sent out by DirectBiller such as notifications of new bills and due date reminders..

• Payment History Report

  This report summarizes the total number of web and phone payments made by all payers during a specified time period and sums up the total dollar amounts resulting from the listed payments. It includes customer names, bill amount, paid amount, payment method, date cleared and more.

• Reconciliation Report

  The Reconciliation Report contains the same information as the Payment History Report but is shown for a single payment processing cycle.

• Scheduled Payments Report

  This report summarizes the total number of scheduled web and phone payments over specified date ranges.

• Settlement Report

  This report summarizes the total number of successful and failed transactions during a timeframe.