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How to manage Admin and CSR users

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  • Administrators
    Admin Setup How to manage Admin and CSR users How to Upload Account and Bill Files How to view Admin Reports
  • Customer Service Representatives
    CSR Setup How to review payer information How to manage payer accounts How to send a one-time payment link to an unenrolled payer How to make a payment to a customer account How to cancel and refund payments How to set up and cancel recurring payments How to edit invoices How to add, edit or delete a payment category How to add or edit an account balance
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How to manage Admin and CSR users

  • How can I add a user?

  • How do I manage entitlements for roles?

  • How do I manage entitlements for individuals?

  • How do I generate a temporary password?

  • How do I activate or deactivate a user?

Popular Articles

  1. How do I login?
  2. How can I add a user?
  3. Activity report
  4. How do I change my admin password?
  5. What are my desktop requirements?
  6. How do I add one or more payer accounts?
  7. How can I upload account files?
  8. How do I review a payer's account information?
  9. Payment History Report
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