How do I change my password?
When a CSR uses an expired password to login, an alert displays. A password automatically expires in any of these cases:
- After 90 days.
- Upon first use when the username and password are new.
- An administrator resets it.
To change a password, click Change Password.
A Change Password entry form displays.
Enter the old, expired password.
New passwords should be between 12 and 30 characters in length, and include at least 1 number, 1 uppercase, 1 lower case and 1 special character.
Enter the new password again to confirm.
Click Change Password to apply the change.
A confirmation message displays stating that the password has been changed. You are prompted to log back in with the new password.