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How can I set up or cancel bill-triggered payments?

Written by Jeanne Murphy

Updated at December 27th, 2024

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If your DirectBiller configuration enables invoices, you can set up bill-triggered payments that initiate whenever a new bill is loaded for the payer. Since bills can be loaded at any time and for any amount, the frequency and amount for each payment can vary.

On the Payer Support page, search by User ID. 

 

The Setup page contains the information needed for both Recurring Payments and Bill-Triggered Payments.

In the Bill-Triggered Payments section, complete all required fields.

Select the number of days prior to the due date the payment should automatically run. If a due date falls on a non-business day, the payment might process earlier than the number of days selected to ensure on-time payment.

Select whether to pay the full or minimum billed amount.

If the bill-triggered payment needs to be capped at a certain amount, check ‘Do not automatically pay any bill over’ and enter the maximum payment limit.
If you do not want to set a bill amount threshold, leave the box unchecked.

Click Setup Bill-Triggered Payment.

 

On the next page, review all details and click Confirm Bill-Triggered Payment. 

 

A confirmation page displays the details of the payment.


 

To cancel a bill-triggered payment:

On the Payer Support page, search by User ID. 

 

In the Accounts Found table, find the payer and click Set Up. 

 

On the next screen, find the payer's plan and click Cancel Bill-Triggered Payment. 

 

autopay cancel autopay setup

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