How do I cancel a scheduled payment?
Any payment that is scheduled for a future date – whether as a single instance or part of a recurring payment plan – can be cancelled before it processes.
To cancel a payment:
Go to the Payer Support page, choose your search criteria and click the red search icon.
On the Payments Found table, find the payment. The status should be Scheduled. In the Action column, click Cancel/Reverse.
On the following page, confirm the cancellation by clicking Cancel.
The page refreshes, showing the updated status of the payment as Cancelled.
The payment will never be initiated, and the payer will not see any activity against their bank account or card.