How do I change the status of an invoice?
If your DirectBiller configuration enables invoices, you may be able to change the status of an invoice.
Go the Payer Support page and search for the account. In the Bills Found table, click on the invoice number.
The Bill Details Page displays. After changing any of the above fields, click Submit to save the changes. The fields available for editing are listed in the table below.
The fields available for editing include:
| Field | Description |
| Active | If the box next to Active is unchecked, the bill is no longer available for payment, and the payer will not see it when they log into their account. |
| Status |
Can be one of four options: Unpaid – Default status, the bill has not yet been paid using DirectBiller Inactive – A more recent version of the bill is available. Externally paid – The bill was paid outside of DirectBiller. In mail – A payment for the bill is in the mail. |
| Do Not Call | Can be checked or unchecked for internal support tracking purposes. |