How do I cancel/void a pending ACH payment?
You may be able to cancel an ACH payment if the next batch cutoff time has not yet passed. This is called voiding a payment.
To void an ACH payment, go to the Payer Support page and choose your search criteria, and click on the red search icon.
In the Payments Found table, find the pending payment you want to cancel and click Cancel/Reverse.
On the next page, review information and click Void.
The page refreshes, showing the updated status of the payment as cancelled.
The payment will not be processed, and the payer will not see any activity against their bank account.