This report tracks the number of payer logins via the web and via telephone within a specified date range.

Go to the Reports page and choose Activity Report.

Enter a date range and click Run Report.

The summary view shows one row for Web Activity. If your DirectBiller configuration includes IVR, it will also show a row for Telephone Activity.

To view detailed activity for the Web, click on Web or the Count.
 

Detailed information is displayed.

To view detailed activity for IVR, click on Telephone or the Count.

Detailed phone activity is displayed.

A report is initially broken into 10 records per page. If there are more than 10 records, then the First/Prev/Next/Last buttons are active. Click on these buttons to move through the results by pages. The page length can be changed from 10 to 50 or 100. 

To sort the data, type in a word in the box above a column or use a drop down menu, then click the Filter button.  Use the Clear button to clear all the editable cells.

To sort by column, click on the label of a specific column: 

To reverse the sort, click on the label a second time.

You can export your data by clicking on the Excel icon:

Choose a Division

If DirectBiller has been configured to support multiple Divisions, an Administrator can display reports for just that Division.

To choose a Division, go to the drop-down box above the menu bar and select the division.