How do I generate a temporary password?
Go to User Admin page.
If a user has been locked out of the system, they are listed with an asterisk. To generate a new password for a user who has forgotten their password:
Select the Generate Temporary Password link.
Validate that the password will be sent to the correct email address.
Select Confirm to generate and send the password.
The new password is temporary and expires upon first use. The user is required to create a new password that they alone will know.
Note: An administrator cannot use the Users screen to reset their own password. The administrator can reset their own password on the Home tab.