Settlement Report
This report summarizes the total number of successful and failed transactions during a timeframe.
The report is different from the Payment History Report or the Support screen in that it tracks only transactions that are ready to be sent to a Gateway in the next batch cycle or transactions that have been sent to a Gateway.
This report does not show:
- Transactions that were cancelled by the Payer or the CSR.
- Any future-dated transactions.
The main benefit of the Settlement Report is that it provides a concise view of all transactions and can be used to determine exactly which transactions have been sent to the Gateways.
The Settlement Report Summary shows a summary of all ACH Transactions and a summary of all Credit Card Transactions.
| Type | Description |
| Debits | Total debit transactions and total amounts. Each payment is counted as a debit. |
| Credits | Total credit transactions and total amounts. Each reversal is counted as a Credit. |
| Cleared | Number of transactions that have been cleared. |
| Errors | Number of transactions that have resulted in a Return. |
Go to the Reports page and choose Settlement Report. Enter your Start Date and End Date and click Run Report.
Click Report Details to produce a detailed view of each transaction.
To see more detail for a specific transaction, click anywhere on the transaction’s row.
For each payment the report lists:
| Data | Description |
| Transaction ID | Unique ID assigned to the payment by DirectBiller |
| Status |
A status of Failed indicates that the Gateway has sent a Return record. The Failed status is only used for ACH transactions. For Credit Card transactions, failure is detected at the time the payer enters the transaction, and failed Credit Card transactions are never settled with the Gateway. Note: The Status Codes used here are different from the Status Codes that are displayed to the Payer and the CSR. The Status Codes used here track the payment status from the perspective of the Gateways. |
| Entry Date | Date the payer entered the payment. |
| Effective Date | Date the payment was effective as assigned by the Gateway. |
| Type |
Debit for payments sent for processing by the Gateway. Credit for reversals sent to the Gateway. |
| Amount | Amount of the payment. |
| Settle Date |
Date the payment is set to Processed by DirectBiller. For Credit Card payments this is the same date the payment was entered by the user, or the next day if the payment was entered after the daily cutoff. For ACH payments this is 2 business days after the payment was sent for processing because DirectBiller continues to check the ACH system for possible returns. |
| Gateway | Name of the Gateway that processes the payment |
Note: The Settlement Report does not display any Pass-Through fields or invoice- related information, since this information is not sent to the Gateways.