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How can I set up or cancel recurring category payments?

Written by Jeanne Murphy

Updated at December 29th, 2024

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On the home page, select Payer Support from the left menu. Search by User ID and click on the red search icon. 

 

On the Accounts Found table, find the account and click Set Up.

 

On the next page, complete all required fields, select Pay Category. In the Pay by Category table, select the desired categories, enter the amounts and quantities, and select Setup Recurring Payment. 

 

On the next page, you'll see a message confirming that the plan was successfully set up. Click Confirm Recurring Payment. 

 

On the next page, you'll see that the new plan has been added to the list of Scheduled Recurring Payments. 

 

To cancel a recurring category payment:

On the home page, select Payer Support from the left menu. Search by account number and click on the red search icon.

 

On the Accounts Found table, find the account and click Set Up.

 

On the next page, find the plan on the Scheduled Recurring Payments table and click Cancel Recurring Payment.

 

You'll see a brief message appear that the plan was successfully cancelled. The cancelled plan will no longer appear on the table of Scheduled Recurring Payments.

 

cancellation recurring payments

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