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How can I set up or cancel recurring account balance payments?

Written by Jeanne Murphy

Updated at December 29th, 2024

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To set up recurring account balance payments: 

On the home page, select Payer Support from the left menu. Search by User ID and click on the red search icon. 

 

On the Accounts Found table, find the account you searched and click Set Up.

 

On the next screen, complete all required fields. Select Pay Balance and then select Setup Recurring Payment. 

 

On the next screen, you'll see a confirmation message. Click Confirm Recurring Payment. 

 

On the next page, you'll see the recurring plan added to your list of Scheduled Recurring Payments. 

 

To cancel recurring account balance payments: 

On the home page, select Payer Support from the left menu. Search by account number and click on the red search icon. 

 

On the Accounts Found table, find the account you searched and click Set Up.

 

On the next screen, you'll see a table of all saved recurring payment plans. Find the plan you want to cancel, and click Cancel Recurring Payment.

 

The page will refresh and you'll see the cancelled plan is no longer on the list of saved recurring payment plans. 

 

 

 

 

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