When a CSR uses an expired password to login, an alert displays. A password automatically expires in any of these cases:

• After 90 days.
• Upon first use when the username and password are new.
• An administrator resets it.
   

To change a password, click Change Password. 

On the next page, enter your temporary password in the “Current Password” field and enter a new password. Your new password must be between 12 and 30 characters in length, and include at least 1 number, 1 uppercase, 1 lower case and 1 special character. 
You will also be asked to select four secret questions and provide answers.  These are used for future password resets. 
 

Click Change Password.  A message will display that you successfully changed your password, and you will be redirected to the Login page.