If a Payer incorrectly enrolls against the wrong Account ID or if you need to allow a new payer to enroll against a previously used Account ID, you will need to unlink an Enrolled User from an Account.

From your dashboard, go to the Payer Support page, use the pulldown to choose your search, and enter the required information. Click Submit. 

In this example, we have searched for the Account ID and do see an Enrolled User currently linked to the Account ID. To unlink the Enrolled User from the Account ID, please select the Unlink Account button in the box below.

NOTE - Please delete any automatic payment plans associated with the enrolled user before this step.

Before confirming that you are ready to unlink the Enrolled User from the Account ID, please confirm that there are no automatic payment plans created. Delete those before this step. 

After pressing OK to confirm, you are returned to the previous screen with the Enrolled User profile no longer associated with the Account ID. 

A new user can now enroll against this Account ID.