How do I unlink an account from a user profile?

Published July 21st, 2026 by Matthew Jensen

If a Payer incorrectly enrolls against the wrong Account ID or if you need to allow a new payer to enroll against a previously used Account ID, you will need to unlink an Enrolled User from an Account. From your dashboard, go to the Payer Support page, use the pulldown to choose your search, and enter the required information. Click Submit.    In th