Call Status Report
If your DirectBiller configuration includes IVR (pay by phone), click on the Reports page and then click Call Status Report. Enter the date range and click Run Report.
All calls will be displayed on the summary table. To see call details, click on the number of calls.
Detail includes the phone number from which the call was made and the total call time for each call.
To sort the data, type in a word in the box above a column, then click the Filter button. Use the Clear button to clear all the editable cells.
To sort by column, click on the label of a specific column. To reverse the sort, click on the label a second time.
You can export your data by clicking on the Excel or CSV icon.