From your dashboard, go to the Payer Support page, use the pull down menu to choose your search, enter the required information and click Submit.

If your DirectBiller configuration includes the Enrollment capability, the top section of the search page displays the enrolled Payer’s profile information:

Click on the User ID to see the email address of the payer. 

To view email and text notifications that DirectBiller has sent to the payer, click Alerts.

To view the payer’s activity within DirectBiller such as enrollment, change of password or logins, click Activity.

More details will display. At the top of the columns, use the drop-down menus or enter a search term in a box. 

If the payer is not enrolled:

Scroll to the Accounts Found table.

To see more details on any account, click on the account number, and a new pop-up screen will appear.