From your dashboard, go to the Payer Support page, search by account number, user ID or reference number. Click the red search icon. 

On the Payer Support Page, in the Accounts Found table, you can find the account, view the current balance amount and click Make Payment.

On the next screen, you can enter the customer’s email address to receive the email receipt, enter the payment amount, select payment method, and click Confirm. 

On the next screen, review all information and click Make Payment. 

On the next screen, you’ll see a “Thanks for the payment!” message. Click Done. 

This takes you to the Payer Support page. In the Payments Found section, you can see your payment with the Pending Status. 

If you want to check the details of the payment, you can click on the reference number for that payment.