To add one new payer account:

On the Home page, select the Payer Support page on the left menu. Enter the account number that has been created for this new payer. 

On the next screen, enter the First Name and Last Name. Click Create Account. 
 

To create an account for a business:

1.    Select the checkbox if this is a Business Account.

2.    Enter the Company Name.

3.    Click Create Account.
 

To add many payer accounts at once:

On the Home page, select File Transfers on the left menu bar. Click Choose File to upload a universal file with the information for the new payers. The file should be in the correct, agreed upon file format. Once you’ve selected your file, click Upload. 

It will take a few seconds to process. If the upload is successful, the Status of the file in the Recent Uploads section will say “Success”.  

 If the Status is “Limited errors” or “Unprocessed”, click on the file name to review the errors.